SaskTel International (SI) has partnered to provide you with a Workforce Management solution that enables you to deliver a superior customer experience and increase your business agility through helping maximize your team’s potential.
As your business evolves with new network technologies and new services, it’s important to ensure that your workforce evolves along with it. Business agility is becoming a key differentiator for Communication Service Providers (CSPs), and your workforce is the heart of your ability to deploy new products and services quickly.
Our Workforce Management solution will optimize your workforce through powerful scheduling and dispatching capabilities that take into account resource skillsets. By ensuring that the right people are working on the right things, you will maximize productivity while being cost effective.
Our solutions’ robust algorithms and artificial intelligence will provide you with the data analytics and business metrics needed to improve booking indicators and decrease travel time to increase the number of jobs performed daily.
Key Drivers of Workforce Management
Unoptimized use of Resources
Field technicians are not efficiently dispatched, causing a lower rate of jobs completed each day. Underused resources is also affecting your bottom line.
Low first time fix rates
Technicians often have to make repeat trips in order to resolve issues, increasing the costs of each visit and overall number of jobs that can be completed in a given timeframe.
Lack of Communication
There is poor communication between workers in the office and workers in the field.
Optimize your Workforce
Optimized Field Service Automation
Leverage advanced algorithms and AI technology to transform service from reactive to predictive; improving operational efficiency and creating service differentiation to rapidly achieve business goals.
Field Service Reporting Tools
Simplify the deployment of business processes for rapid time to value and simulation of strategic service initiatives.
Field Service Scheduling
Expert designed UI/UX delivers superior speed, efficiency and usability with intuitive, visual tools for field service scheduling processes.
Mobile Field Service App
Intelligent mobility in the form of a user-friendly field service app extends access to content such as schematics, manuals, training videos to increase productivity and job effectiveness.
Book repairs in Tracs and auto-sync to a Workforce Management solution
Your customer service representatives can schedule field technicians right within Tracs and have the information automatically appear on technician calendars in a Workforce Management solution.
Optimize your Business
Our Workforce Management solution enables you to improve effectiveness and efficiency of all business roles in your company; from your field staff to your back-office users to your top executives.
Empower your Employees
Our solution empowers your staff by giving them the data to make the best decisions for your customer’s situation. The solution helps your team optimize the value of every service interaction to deliver a superb customer experience.
Automate your Processes
Our solution provides you with the KPIs and metrics required to run your business with certainty. The solution will help you realize productivity gains through doing more with less.
Solutions Designed Just for You
Customize the solution to fit your business’s technologies and business processes.
Our solutions are built to grow with your business.
ONSITE & HOSTED OFFERING
You choose how you want to implement your solutions. Select cloud hosting and we’ll handle all your IT or you can host the solution internally in your own data centre.
EASE OF INTEGRATION
Built with an open architecture, out Workforce Management solution easily integrates with all relevant system including SaskTel International’s OSS solutions to fulfill your service delivery.
24/7 CUSTOMER SUPPORT
Our support desk provides exceptional customer service with extremely high customer satisfaction ratings in the areas of knowledge, professionalism, commitment, responsiveness and resolution.
What makes us Special?
Solutions Built by a Service Provider for Service Providers
100+ YEARS OF OPERATING EXCELLENCE
Our solutions are in use by our parent company, SaskTel, a century-old operating provider with multiple industry firsts. We test and prove out all our products at SaskTel before they ever reach you.
30+ YEARS SERVING TIER 1 TO 3 CLIENTS
Our solutions and services have been trusted by telecoms of all sizes, globally.
UNBEATABLE PERSONALIZED SUPPORT
Gain access to trusted advisors that have decades of telecom industry experience sourced directly from our parent company, SaskTel.
Want to Learn More?
Send us a Message or Request a Demo!
SaskTel International Workforce Management Brochure