Service Order Management
Make agility your competitive advantage! Automatically orchestrate your services end-to-end across your virtualized and physical infrastructure
You’ve invested a lot of money into your network, however, your network is beginning to control what your business is capable of accomplishing. The complexities of the new services and bundles that you must introduce in order to remain competitive in the market has made the fulfillment process immensely difficult – especially with multiple old support systems that are involved in the delivery process. Your old fulfillment processes not only affect your employees negatively, but also your customer’s experience.
Take back control of your network and service delivery with SaskTel International’s Service Order Management solution, Optius™.
Optius’ Service Order Management features will enable you to automatically orchestrate the fulfillment of your customers’ requests.
Optius is designed to analyze the available resources on your network to find the most effective, efficient, and accurate way to deliver the requested service to a customer. You will be able to ensure you are using your network to its fullest capabilities and reduce capacity – ultimately allowing you to serve more customers on your existing infrastructure and increase return on your network investments.
Optius is capable of managing both copper(with pair bonding support) and fibre networks.
No matter what new technologies you would like to implement, Optius is ready to help you take advantage of your investment.
Key Drivers of Automated Orchestration
Manual Processes Slow Down Service Delivery
Your Customers want services quickly, but your manual processes slow you down and are prone to costly errors.
OpEx Increasing Significantly
Managing your operations is becoming more complex as new services and unique bundles are introduced, resulting in ever-growing operating expenditures.
Inability to offer service on demand
With greater need to provide instant access to services, telecoms are at a stage where a transformation to how they operate need to take place.
Significantly simplify your Provisioning Process
Zero Touch End to End Automation
Automated Flow-through Provisioning
Eliminates all manual touch points through your entire service fulfilment process, allowing you to instantly deliver on service requests at a click of a button.
Automatically assign cable paths, line equipment, network edge devices, and AIDs (customer facing ports), transport access paths, telephone numbers, and other equipment to provide the optimal path to provide service to a subscriber based on their address, requested services, and implementation date.
Decomposes each service order into its component parts and directly interacts with multiple systems required to orchestrate, complete, and fulfill the order.
Quickly activate devices in your network, including switches, network edge devices (ie. DSLAMs, NGDLCs, multi-use devices, etc), voicemail switches, and devices in the transport access network (ethernet switches, ATMs, BRAs, etc).
Automated Qualification process lets you know which services and features can be offered to a specific customer. It will ensure that facilities are available, valid, non-defective, and not associated with future pending services.
Intelligent Facility Assignment Engine
Enables automatic assignment of voice, broadband, data, and video services across your network. Automatically determine the minimum technology required to provision your services. With the Intelligent Assignment Engine, different assignment scenarios will automatically be analyzed by the solution to determine the best path to provision services to your customer.
Support for Pair Bonding
Optius allows you to continue to get the most from your copper plant.
This includes support for bonded xDSL facilities. Optius will auto-bond one facility, and allows for manual bonding of multiple facilities, to enable customers to grow and expand their Broadband capabilities using existing plant.
Based on the facilities identified, Optius can generate ‘work tickets’ to drive the work that is required to fulfill the request. Optius can also generate activation commands that can be automated through an activation solution such as our product, OpenSwitchGate™, or manually executed.
Accelerate your business growth with Optius
Optimize Your Network
Deliver more services quicker by using your network more efficiently.
Improve Your Services
Accelerate the customer experience by delivering and modifying your services in seconds with increased order accuracy.
Reduce Your Costs
Eliminate costly and time consuming manual processes that are prone to provisioning errors.
Solutions designed just for You
Customize the solution to fit your business’s technologies and business processes.
Our solutions are built to grow with your business.
Onsite & Hosted Offering
You choose how to you want to implement your solutions. Select cloud hosting and we’ll handle all your IT or you can host the solution internally in your own data center.
Ease of Integration
Built with an open architecture, Optius easily integrates with all relevant systems needed to fulfill your services. All SaskTel International solutions are pre-integrated.
TM Forum Frameworx
Optius is built with TM Forum’s Frameworx best practices and standards to help you improve end-to-end management of your services.
24/7 CUSTOMER SUPPORT
Our support desk provides exceptional customer service with extremely high customer satisfaction ratings in the areas of knowledge, professionalism, commitment, responsiveness and resolution.
What makes us Special?
Solutions Built by a Service Provider for Service Providers
100+ Years of Operating Excellence
Our solutions are in use by our parent company, SaskTel, a century-old operating provider with multiple industry firsts. We test and prove out all our products at SaskTel before they ever reach you.
30+ Years Serving Tier 1 to 3 Clients
Our solutions and services have been trusted by telecoms of all sizes globally.
Unbeatable Personalized Support
Gain access to trusted advisors that have decades of telecom industry experience sourced directly from our parent company, SaskTel.
Want to Learn More?
Send us a Message or Request a Demo!
SaskTel International Service Order Management Brochure