Activate your services in mere seconds
With customers constantly demanding new services and expecting perfect customer experiences, having a slow activation process can decrease excitement and loyalty to your company.
Your customers are now demanding new services and demanding that they be delivered quickly.
Instantly give your customers access to their ordered services with a touch of a button with SaskTel International’s Auto-Provisioning/Activation solution, OpenSwitchGate™.
OpenSwitchGate is a highly scalable activation solution that is capable of multi-service needs of all classes of mobile and fixed service providers – allowing you to quickly give your customers what they want and accelerate revenue.
In a world where customer experience means everything to the competitiveness of a service provider, instant activation will enable you to impress your customers and capture their loyalty. With OpenSwitchGate, you can activate services while your customer is still with your customer service representative.
The solution automatically activates service orders over any type of network, including copper, fibre, fixed wireless, cable and mobile.
Simplify your activation process by automating them and reduce costs by eliminating administrative tasks and manual errors.
Key Drivers of Auto-Provisioning/Activation
Having multiple activation systems harms data integrity
Data mismatch causes increased rates of order fallout and reduces customer satisfaction.
Long time to deliver customer services
Manual work and lengthy provisioning and activation processes creates errors and increases the time your customers need to wait for their services.
Slow time to market
New service introductions are delayed due to complexity of new services. Existing provisioning systems are unable to handle and keep up with complexity of new service offerings.
Instantly activate your services with OpenSwitchGate
Service Activation Management
Create and manage your service portfolio in real-time through a single activation gateway.
Initiate, suspend, update or terminate services and features, all in real-time.
Easily automate all your network element programming. All programming requests are efficiently prioritized in order with minimum overhead to save you time, money, and resources on all activations.
Configurable Business Logic
Enabling rapid launch of new end-user services regardless of technology or vendor.
Flexible connection scripts support virtually any connection path to network elements. This can include multiple different technologies with authentication at any or all points and connection fail-over.
Fraud and Revenue Management
Audit logs enable you to identify and investigate inaccuracies between your billing systems and the network.
All sensitive configuration data, such as network element authentication data and audit log data is encrypted.
The automation of network element programming also ensures consistency and that subscribers are being accurately billed for the services and features that have been provisioned.
Service Order Logging
User definable service and resource order history and comprehensive audit logs empower customer support efforts.
All interaction with network elements are logged and fully audited to provide a complete history of updates or actions.
OpenSwitchGate captures extensive audit logs including the complete lifecycle of every request. All interactions with network elements are logged and and retained for a user specified length of time. The audit log viewer comes with advanced filtering and search capabilities.
Device Programming Error Recovery
Failed requests can be retried on a user specified schedule and failed commands can be modified and resubmitted.
Failed programming commands can be modified and resubmitted to the network element for certain types of failures to reduce the command fallout rate.
Every connection to a network element is controlled by powerful connection scripts that provide connection fail-over and complex multi-step connections such as authentication on intermediate servers.
Network Element Adapters
OpenSwitchGate includes network element adapters for more than 140 different types and models of network elements, so you can ensure the solution will support your business needs.
Our adapters are developed specifically to communicate with specific network elements, so they have the ability to authenticate, program, and interpret responses it receives from the network element in any situation.
The large selection of existing adapters and ease of developing new ones means that OpenSwitchGate can become the single activation point of connection for your entire network. This eases integration, eliminates manual programming, and the number of connections required for each network element.
Improve Customer Experience
Instantly activate services for your customer right in front of them and reduce order fallouts.
Optimize Processes and Reduce Costs
Automate the programming of your network elements and reduce manual efforts and handoffs to decrease the costs of serving your customers.
Improve Cash flow and Revenue Management
Reduce provisioning cycle time and order backlog to increase revenue through early billing.
Solutions Designed Just for You
Customize the solution to fit your business’s technologies and business processes.
Our solutions are built to grow with your business.
Onsite & Hosted Offering
You choose how you want to implement your solutions. Select cloud hosting and we’ll handle all your IT or you can host the solution internally in your own data centre.
EASE OF INTEGRATION
Built with an open architecture, OpenSwitchGate™ easily integrates with all relevant systems needed to support service fulfillment.
All SaskTel International solutions are pre-integrated.
24/7 CUSTOMER SUPPORT
Our support desk provides exceptional customer service with extremely high customer satisfaction ratings in the areas of knowledge, professionalism, commitment, responsiveness and resolution.
What makes us Special?
Solutions Built by a Service Provider for Service Providers
100+ Years of Operating Excellence
Our solutions are in use by our parent company, SaskTel, a century-old operating provider with multiple industry firsts. We test and prove out all our products at SaskTel before they ever reach you.
30+ Years Serving Tier 1 to 3 Clients
Our solutions and services are trusted by telecoms of all sizes, globally.
Unbeatable Personalized Support
Gain access to trusted advisors that have decades of telecom industry experience sourced directly from our parent company, SaskTel.
Want to Learn More?
Send us a Message or Request a Demo!
SaskTel International Auto-Provisioning/Activation Brochure