Assurance (TRACS)

TRACS enables your company to administer trouble and repair records, perform analysis, and produce management reporting based on your network data. TRACS enhances the efficiency of repair service operations with “real time data” realized through a shared MARTENS customer record database, and complete integration with the provisioning and activation process. TRACS utilizes the same operating environment as MARTENS, thereby allowing you to achieve lower hardware, software, and maintenance costs that would be associated with another system that isn’t integrated to the real time facilities and provisioning contained in MARTENS.

TRACS will enhance the efficiency of repair service operations and your ability to obtain the accurate and detailed information that is critical in order to quickly resolve customer repair calls. TRACS feature-rich functionality will help enable your company to compete and succeed in today's highly competitive market.

TRACS functionality provides on-demand line test capabilities, in addition to “pro-active” test capabilities, that schedule and perform automatic testing of specified cable/and or telephone number ranges within your company, ensuring timely response and repair to identified problem areas within your network.